It’s How You Say It (and Write It)

I love texting, instant messaging, and e-mailing people. It’s just easier for me to write a quick note and press “send”, but there’s a very important element that’s missing from everything that I write down—attitude.

“Attitude is a little thing that makes a big difference” –Winston Churchill

You never know how crucial attitude is until it’s gone, especially in large organizations where everybody doesn’t know each other. A bad e-mail could become your first impression.

I always find it funny when a big executive sends me an e-mail typed with a large childish font in a ridiculously bright color. How can I take that seriously?

And how many times have you read an e-mail and thought, “He/she sounded mean in that e-mail” or “I didn’t like the tone of that e-mail”?

Whether you realize it or not, there is a tone that is relayed through written communication. That’s why e-mail etiquette is so essential. (And please don’t think emoticons are the solution to portraying tone. They are very unprofessional.)

But it’s not only what you write; it’s about how you write it, when you write it—and in email—who you copy in the message.

This quick and witty video sums it up nicely:

View it. Share it. And realize that every message you send can leave a lasting impression—just make sure it’s a good one.

Hope Boyd
Written by:
Hope Boyd
Director of Communications, Strategic Government Resources

5 responses

  1. Reblogged this on Bright Blue Line and commented:
    This is a great piece of information. Should be mandatory viewing prior to logging onto your e-mail for the first time.

    1. Thanks so much for reblogging, Chief!

  2. This is a fantastic article Hope! I think it’s great because I’ve had some horrible experiences with email etiquette, so this was funny!

    1. Thanks, Josh! People don’t realize how much personality can shine through an e-mail, so I had to make it known. haha.

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