Leadership Skills that Rebuild Communities

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The wind that famously sweeps down the plain can quickly become a violent vortex leveling everything in its path … homes, schools, entire communities. Oklahoma local government leaders are experts on storm recovery.

A couple of years ago when I was the Executive Director for the City Management Association of Oklahoma, I wanted to host an informational panel discussion at one of our quarterly meetings and invite managers who had been through the worst of the storms to participate. Other conferences focused on the administrative or technical aspects of storm recovery. I wanted to hear about the leadership skills that these managers drew on to restore the confidence of their community and heal its spirit after such devastation.

Our panel included managers who had been through severe weather events that left death and extreme destruction in their wake. This experienced panel had walked through the fire and some of their shoes were still charred when we met.

First we asked how they dealt with their own stress. One manager shared that he couldn’t always turn to his normal support system because his spouse and family were also experiencing the shock of what happened to the community. He received encouragement and support from the members of his Sunday school class. A young manager admitted that he would do some things differently – he worked too many hours, forgot to eat at times, and used alcohol for stress relief. He was honest in sharing that the ways he dealt with the tremendous pressures were not always healthy for him or his family.

We asked which leadership skill was most critical to them in the hours and days after the devastating destruction. Every manager on the panel agreed on the one leadership skill that helped him best serve his suffering city.

When I was attenThe(1)ding college, one of my part-time jobs was working at a day care. (Stay with me, I promise this is relevant.) One afternoon while I was working, a little boy fell and hit his face. When I lifted him up, his lip was bleeding and I panicked. I grabbed him and ran through the day care calling for the manager. She calmly set him on a counter and asked to see his lip. Then she told him that it looked like the kind of injury that could be helped by a Popsicle. He stopped crying, took the cold treat, and went back to play. Then the day care manager said something I have never forgotten, “Claudia, they are looking to us to see how serious the situation is. When we stay calm, it helps them be confident that things are under control.”

Even in such critical circumstances, the same leadership skill helped these local government leaders reassure their battered communities. They shared that they always spoke calmly, and with confidence in their staff and their community. Every time they were asked to speak at a press conference, in an interview, in an internal or external meeting, they assured their hurting communities that they would recover.

Did they always “feel” calm? Were they always confident of the future? They admitted there were times they were frustrated, weary and overwhelmed. But they also instinctively knew one key leadership principle would have a positive and healing impact at the point of their city’s greatest need – when leaders express confidence, they instill it in others.

In every instance, the communities represented by these managers pulled together, rebuilt and recovered. Their cities are proof of the principle.

Claudia_De

Written by:
Claudia Deakins
Executive Search Manager
governmentresource.com

Photo by Mike Mezeul II Photography

5 responses

  1. Reblogged this on AARON HOR and commented:
    An excellent blog post about how leaders inspire others during terrible times. Happy reading, folks! 🙂

  2. One nugget of wisdom I learned from a US Navy SEAL is that “calm is contagious”. This is especially true in a crisis situation. It is a fantastic leadership skill to be able to keep your cool when others about you are losing theirs, an essential tool for the elite special forces.

    When I was being trained to be a foster parent, they were preparing us for the high stress situations involved in caring for children who have been the victims of trauma. One of the lessons they taught us is that “stress makes you stupid.” I have since learned from Kelly McGonigal, author of The Upside of Stress and presenter of a great TED talk on the subject, that it more accurately should be “stress CAN make you stupid”, as it is our perception of stress that has more impact on us than the stress itself.

    A leader who projects contagious calm to their followers in a time of crisis will help turn that stress from a disabling burden to an empowering opportunity for them to perform well.

    Thanks for sharing Claudia Deakins.

    1. Thanks for your comment Joseph! You are absolutely correct, stress has a tendency to cause paralysis in people, but with a strong leader, one can overcome that stress and refocus their attention to the crisis at hand. Great feedback!

  3. Claudia, this is great advice for the workplace AND at home. Thank you so much!

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