Don’t Bah Humbug Communication
We are all familiar with the character Ebenezer Scrooge, from Charles Dickens’ famous novella, A Christmas Carol. This character is depicted, as a surly, cold-hearted businessman who hates Christmas, spends his life hoarding his wealth and forces his employees to work long, grueling hours for little pay. Scrooge is basically everyone’s worst nightmare when it comes to a manager. However, as we learn more about Scrooge through his journey with the ghosts of Christmas past, we find that he actually is a victim of circumstance. His childhood experiences, misfortune in love, and depression overcome him, not allowing him to re-frame his perspective to understand how he, as a manager, needs to communicate with his employees.
In communications, this is called understanding your frame of reference, or how individuals assess information. This can be based upon an individuals education, background, personal values, experiences, cultural differences and more, having a large influence on how information flows from or to us. The greater the overlap in frame of reference between two people, or the greater the similarities in individual’s backgrounds, the higher the likelihood that communication will be successful.
In the case of Scrooge, due to his lack of willingness to open up to his employees and allow them to understand his background, employees as well as others, simply assume that he is crotchety and cold-hearted. Therefore, any message that he sends to an intended audience will misconstrued, and may be dismissed due to the disrespect that the intended receiver may have for the sender. However, if the intended receiver of the message understands Scrooge’s background, they may be more willing to understand his situation and receive the message without the attachment of bias.
So, what can be done to fix these communication issues?
In order to fix this communication barrier, managers must do a bit of re-framing. Meaning that as leaders, we must seek to look at things in a different way and seek to understand the other person’s frame of reference. The following can assist with this process:
- Take the time to get to know your employees. Learn their personalities and interact with them regularly so that you not only build a trusting relationship with them, but you also learn how they communicate. Doing this will help to improve the likelihood of successful communication.
- Let your employees learn about you. Communication is a two-way street, unless, of course, you want to talk to yourself. Managers need to ensure that they share their best practices for communicating, including their favorite way to deliver messages and feedback. Allowing for face-to-face time to get to know each others personalities is key as well, as this is the time that you will learn how to interpret each others non-verbal cues.
- When communicating to the outside public, know your audience. Do your research. Learn about the background of your intended audience and speak to that. Although you can’t get to know everyone you are speaking to at a conference, classroom or otherwise, you can speak to their general experiences and speak to them through that perspective.
My advice to you is, don’t be a Scrooge. Teach yourself to look at things from a different perspective; learn your audience and communicate in a clear, concise manner, giving feedback as necessary to improve internal and external communication within your organization.
What are some of techniques or methods that you use to help improve communication?
Written by:
Michelle Pelissero
Communications Coordinator
governmentresource.com
Generations with a Twist – Part Two
In case you missed part one of Generations with a Twist, you can read it here.
Having said all this about generations not being as different and defined in characteristics as people think, it is important to remember that…
generations are heavily influenced by their environment and the events that they have lived through. What goes on around us vastly impacts our perceptions, decisions, understanding, and our culture.
We all have that parent or grandparent who has lived through war and as a result has a heightened sensitivity to not wasting food or who never takes having enough food for granted. For those of us who have lived through economic downturn or times of great economic prosperity – this will influence our behavior and outlook. The Boomer Generation grew up through a time of great economic prosperity, which contributed significantly to the beginning of the “credit obsessed” trend in the U.S. The Boomers became well-known for being highly focused on pursuing material possessions because of the economic prosperity they experienced for much of their lives, at least until 2008.
If we think about other major events in American history – the various wars (WWI, WWII, Korea, Vietnam, the Cold War, the Gulf, the Middle East, etc.), man landing on the moon, Pearl Harbor, the bombs that were dropped on Hiroshima and Nagasaki, the Death of JFK, the Cuban Missile Crisis, the Fall of the Berlin Wall, 9/11, etc. – the events that we have lived through have and will continue to impact us all differently, depending on the age that we were when the event occurred. There are people reading this blog post who were young teens when 9/11 occurred, and there are people reading this who were in their 40s. We will have been affected by this event differently because of our age and capacity to comprehend events. The age we are when an event occurs, along with our ability to comprehend such events, shapes our opinions of the world, it shapes our culture, our views on religion, the way we view and understand international affairs and global organizations, our ability to understand alliances, our views on gender equality, etc. Regardless of when we were born, we are all products of our environments and the effects major events have on our lives and on our societies.
In an attempt to consolidate my point above, I am going to tell you the story of where I was when 9/11 occurred. I was actually eleven years old, about three months shy of my twelfth birthday. Being an Australian, I was living in a small seaside town about one and a half hours outside of Melbourne. I remember waking up in the morning (because of the time difference between our two countries, the planes hitting the World Trade Center actually occurred over night for us Down Under) and walking into my Mom’s room to say goodbye before I headed off to school. She was sitting at her computer (something she never did this this early in the morning). She called me over to show me footage of the planes hitting the towers. I didn’t think much of it at the time, I thought it looked like a scene from another action movie about hit the cinemas. I think my response to my Mom went something like this “OK. Thanks for showing me. I’m off to school.” Ten years down the road, I was now at university. Being a student of international relations and politics, all of my university text books were defined in eras. This is pretty normal as international relations and politics are closely tied to history. All of my books referred to the “pre-9/11 era” and the “post-9/11 era”. As a young adult, I was finally able to understand the gravity of what happened that day back in 2001. This event changed the world. It changed the trajectory of international affairs and foreign policy. It changed the lives of everyone, all over the world. But on the day it happened, I was eleven years old and had no idea. But at the same time, how do we expect an eleven year old to understand an event like this when the biggest thing on our minds is “am I going to pass my math test tomorrow?”
To understand one another, it is vitally important to remember age. Our age, more often than not, defines our ability to understand and comprehend things. If we defined generations by the characteristics they display as children, we would all be one giant generation of sociopaths that completely lack the ability to rationalize. Now, I’m not saying we need to go out and start treating the twenty-somethings of the workplace like children, but the next time you find yourself unable to understand someone from another generation, whether older or younger, remind yourself of their age and their experience and how best to communicate.
Check the 16% on Saturday for the final part of this three-part series!
Written by:
Marlie Eyre
Member Collaboration Manager
governmentresource.com