We have also come to this hallowed spot to remind America of the fierce urgency of Now. This is no time to engage in the luxury of cooling off or to take the tranquilizing drug of gradualism.
Martin Luther King, Jr., I Have a Dream, August 28, 1963
Of all the excerpts from Dr. King’s speech, the line about gradualism may be the one that crops up in my thinking most often. He was speaking, of course, about the excruciatingly slow pace called for and taken by “leaders” regarding racial equality. But, the idea itself has a wider reach.
We see gradualism all around us. We get advice. “You can’t move too quickly. You have to be patient. It takes time.” On subject after subject, in civic life, corporate life, everyone seems to be a fan of “gradualism”—unless, of course, it is a change that they want made immediately!
So, here’s quite a story; quite a development. At Zappos, they have been trying the gradual approach. The issue: becoming a “self-managing company.” They have been trying to make the transition in steps—you know, “gradually”—the approach of “gradualism.”
I read about this here: Zappos CEO Tony Hsieh to employees: Embrace self-management or leave by the end of the month by Richard Feloni. Here are key excerpts:
The online shoe-seller Zappos has been experimenting with a self-management organizational structure known as Holacracy for nearly two years.
But on April 30 the company plans to be fully manager-free, according to a company-wide memo CEO Tony Hsieh emailed late last month.
“Having one foot in one world while having the other foot in the other world has slowed down our transformation towards self-management and self-organization,” he wrote.
And here’s the key paragraph, from Mr. Hsieh’s memo to all employees at Zappos:
After many conversations and a lot of feedback about where we are today versus our desired state of self-organization, self-management, increased autonomy, and increased efficiency, we are going to take a “rip the bandaid” approach to accelerate progress towards becoming a Teal organization (as described in the book Reinventing Organizations).
This is what is pretty clear. Not everybody at Zappos has successfully made the transition; not everyone was fully on-board. And, even those on-board had not successfully fully implemented the change.
This is a bold experiment at Zappos — a once-and-for-all, no-more-gradualism approach. Mr. Hsieh is ready to jettison the old completely, and move fully to being a “Teal Organization.”
So, what is this new “Teal” organization? From a review of Reinventing Organizations:
What is a “Teal Organization”? Frédéric Laloux, in Reinventing Organizations, uses a colour scheme, based on Integral Theory, to describe the historical development of human organizations: Red > Orange > Green > Teal. Laloux lists three breakthroughs of Teal organizations:
- Self-management: driven by peer relationships
- Wholeness: involving the whole person at work
- Evolutionary purpose: let the organization adapt and grow, not be driven.
Here’s what I think… Gradualism is probably a strategy that needs to be retired. It simply takes too long to make needed change that way, regardless of what arena you are talking about or working in. And, in today’s world, delay and slow-approaches-to-change can leave you, or a company or organization behind in a hurry.
I’m not one to pass judgment on whether or not Zappos should actually become such a self-managing organization. But I think I get the idea that if they are going to do this, they want to/ought to just “rip the bandaid” off, and do it! No more gradualism.
It will be interesting to watch, won’t it?
Professional Speaker & Writer
Co-founder, First Friday Book Synopsis
This past Monday, our country celebrated a national holiday honoring Martin Luther King Jr’s birthday and his work on the advancement of civil rights based on nonviolent civil disobedience. This year also marks the 50th anniversary of the Selma to Montgomery marches, which was a series of protests in Alabama to demonstrate the desire of African-Americans to exercise their constitutional right to vote. These marches helped lead to the passage of the Voting Rights Act of 1965—also celebrating its 50th anniversary this year.
In one of the most famous speeches in American history, Dr. King said, “I still have a dream, a dream deeply rooted in the American dream—0ne day this nation will rise up and live up to its creed. We hold these truths to be self-evident: that all men are created equal.”
Fifty years later, our country is vastly different and more progressive than it was during the civil rights movement. However, our country is still plagued with racism, sexism, and classism.
This week, I was able to attend SGR’s Creating a Learning Organization Conference on Trust-Building Strategies to Inspire Committed Teams. During the introduction for the conference, Ron Holifield, CEO for SGR, said, “It is difficult to build trust if you don’t understand the other person. People have a different frame of reference and different life experiences than I do…but, you cannot build trust without a basic understanding.”
Our organizations and our communities are comprised of people from all different “walks of life.” From different races, different socio-economic backgrounds, different religions, our backgrounds are all unique. Not everyone had happy and healthy childhoods. Not everyone has plenty of food and clothes. Not everyone knows when the next paycheck is coming. So, what may be normal for someone is completely abnormal for someone else. Yet, these differences comprise our organizations, our communities, and our country. We need to embrace these differences and build trust around them.
At the conference, Jennifer Fadden, city manager for the City of Colleyville, said, “People support what they help create.” As local government leaders, it is our responsibility to remember that our government was created by the people and for the people. All of the people.
To do so, ask yourself, do the policy makers in your community represent the statistics in your community? While this may be an election issue, you can review the application process for appointed positions to see if you can reach other socioeconomic groups. Additionally, are you asking your community for assistance in making local government decisions? It can be as simple as focus groups with children and parents for the re-design of playground equipment or as complex as a community-wide, multifaceted process for updating the community’s master plan.
Internally, are you asking for assistance in developing employee benefits? Do you know what problems your employees encounter using your health insurance? Are you using teams to make decisions? Cross-functional teams can be an intentional means of raising the bar on strategy. If you are addressing a customer service problem or creating a capital plan process, team members from different departments, at different levels in the organization can build a plan in which the organization supports—because they helped to build it.
You have an opportunity to build trust—in your organization and in your community. Racism, sexism, and classism will not disappear overnight, but use your leadership every day to continue the progress of ensuring our government is for the people.
“If you can’t fly, then run. If you can’t run, then walk. IF you can’t walk, then crawl. But whatever you do you have to keep moving forward.” —Dr. Martin Luther King Jr.
Executive Search Manager